Disneyland can be a little overwhelming at times, and you may find yourself looking for some extra guidance during your trip. Whether you are looking for show times, need dining reservations, or are looking for disability assistance, the guest relations lobbies scattered throughout the resort are there to help.

City Hall

The biggest guest relations center in the resort is City Hall on Main Street USA. Here, you can find anything from maps in different languages to pins marking special occasions. Outside of the Disneyland gate and the California Adventure gate, you can find smaller guest relations lobbies, which offer the same services. California Adventure also has a guest relations lobby on Buena Vista Street, tucked behind the gas station.

City Hall and the Guest Relations Lobbies offer the following services:

  • Guide Maps in multiple languages
  • Ride/Attraction translators in multiple languages
  • Show and parade times for the day
  • Ride/Attraction closures or breakdown updates
  • Disability Services
  • Reservations/tickets for Disney Dining, tours, hotels, or park ticket upgrades
  • Lost guest assistance
  • Foreign currency exchange
  • General assistance

If you have any questions during your trip, you can find support at City Hall or the Guest Relations Lobbies. And even if you don’t have too many questions, get a button at City Hall (they’re free!) and check out the building; it’s a Main Street classic with tons of detail.

3 comments on “City Hall & Guest Relations Lobbies”

  1. Our special military appreciation 3 day park hoppers for my family were appreciated. The problems we experienced on the first day Tue MAy 23 left a very bad taste we could only get get on one ride the rides we wanted to get on shut down or were not running our 5 yr old granddaughter was here with us for her birthday. We did go all in to make this special an feel Disneyland let us down. Food is not good an too high priced as Starbucks gold card holder I have never paid $3 for a tall regular coffee! The rides being shut down an others shutting down with over 2 hour wait is unacceptable! We stayed at Paridice Pier room was good breakfast with chapters cost over $200 dollars not worth the cost. We would appreciate some accomidation or we may not come back

    • I’m sorry to hear you didn’t have a great first visit to Disneyland. Unfortunately, the end of May is a bad time to go, with the combination of Grad Nites, Memorial Day crowds, and summer kickoff events drawing in the masses. If you want to visit Disneyland again, I’d recommend trying in the off-season (September – November or January – March) for lighter crowds.

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