City Hall & Guest Relations Lobbies

Disneyland can be a little overwhelming at times, and you may find yourself looking for some extra guidance during your trip. Whether you are looking for show times, need dining reservations, or are looking for disability assistance, the guest relations lobbies scattered throughout the resort are there to help.


The biggest guest relations center in the resort is City Hall on Main Street USA. Here, you can find anything from maps in different languages to pins marking special occasions. Outside of the Disneyland gate and the California Adventure gate, you can find smaller guest relations lobbies, which offer the same services. California Adventure also has a guest relations lobby on Buena Vista Street, tucked behind the gas station.

City Hall and the Guest Relations Lobbies offer the following services:

  • Guide Maps in multiple languages
  • Ride/Attraction translators in multiple languages
  • Show and parade times for the day
  • Ride/Attraction closures or breakdown updates
  • Disability Services (more detailed post coming soon!)
  • Reservations/Tickets for Disney Dining (more detailed post coming soon!), tours, hotels, or park ticket upgrades
  • Lost guest assistance
  • Foreign currency exchange
  • General assistance

If you have any questions during your trip, you can find support at City Hall or the Guest Relations Lobbies. And even if you don’t have too many questions, get a button at City Hall (they’re free!) and check out the building; it’s a Main Street classic with tons of detail.

Snow White’s Grotto

With all of the hustle and bustle in Disneyland, it’s hard to find a quieter place to relax and take in the sights. Main Street USA is the busiest land of them all, with a constant stream of visitors and tons of activities at all hours of the day. But did you know that one of the most peaceful spots in the park is tucked away right next to the madness of Main Street?

Next time you’re standing in front of the castle, follow the water on the right. Before the pathway to the Matterhorn, you’ll see a small walkway and a bridge. Across the bridge is Fantasyland’s serene hidden gem: Snow White’s Grotto!


The Grotto is one of the most popular proposal spots in the park, and for good reason: it’s private, and has a large waterfall and pond behind it. Snow White herself conducts meet and greets here on occasion, and visiting guests can drop a penny into the wishing well and hear the first Disney princess sing.


The main feature of the Grotto is the waterfall, adorned with statues of the seven dwarves and Snow White. Imagineers obviously wanted Snow White to be larger than the dwarves, but they found themselves with statues all the same size. To create the illusion that Snow White stands taller than the dwarves, they placed her at the very top of the waterfall, and the dwarves sit closer to the bottom. This forced perspective trick makes Snow White look taller than the dwarves, and closer to their original proportions.

Snow White’s Grotto is largest hidden gem in Disneyland, but guests don’t really seem to notice this tucked away spot. On your next trip to the park, take a minute to explore the Grotto, drop a coin in the wishing well, and take some photos; the Grotto has great scenery, not to mention a very unique view of the castle.

Goofy’s Playhouse



Mickey’s Toontown – After you walk under the bridge and reach the end of the entrance path, you’ll see Goofy’s Playhouse on your immediate left, across from Goofy’s gas station.


Goofy’s Playhouse is an open play area for kids, which includes an outdoor patio, porch, and the interior of the house. The house has a number of interactive features, and Goofy stops by a few times a day to greet his house guests!


Guests start their tour of Goofy’s Playhouse on his adjacent patio, which has a number of obstacles for children to play with, including Goofy’s car and a watermelon tunnel. The interior of the house is much more detailed, and has a piano, an interactive bureau, and lots of interesting wall décor. When guests finish exploring Goofy’s house, they can meet Goofy (assuming he’s home!) or visit the homes of his famous neighbors. Whether Goofy is home or out in Toontown, visitors will enjoy all of the unique features and interactive activities in the playhouse.


MY RATING – ★★★☆☆

Goofy’s Playhouse is a fun stop for the kids, but unlike Mickey’s House, there aren’t a lot of cool details grownups can appreciate. The Playhouse’s exterior is basically a mini-playground, and the interior is an open room. Little ones love the playhouse, and the different areas on the patio are great for taking photos. What Goofy’s Playhouse lacks in specific activities it makes up for with charm, but for park guests that aren’t kids, there isn’t much to do or see. If you have little ones in your group, definitely stop by the playhouse. Otherwise, take a minute to appreciate the detail in the house’s exterior and skip touring the inside.


Since Goofy’s Playhouse is an open play area, there is no better or worse time to visit. During very crowded park days, you may have to wait to use some of the interactive features, but generally speaking, you’ll be good to go whenever it fits into your touring plan.


During Halloween, Goofy fills his yard with pumpkins, and during Christmastime, he puts up a tree on the upper balcony.

Goofy’s piano plays a special song called “Silly Scales in G”.


Jolly Holiday Bakery Cafe



Main Street USA – Keep to the left of Main Street USA, and you’ll find the Jolly Holiday Bakery Café at the very end. The restaurant occupies the corner of the central hub at the end of the street and the entrance to Adventureland.


This Mary Poppins-themed restaurant is the perfect place for a sandwich, a hot drink, or any kind of sweet dessert. Hungry and tired Main Street USA visitors can grab a snack, and relax on the two-tiered patio overlooking the heart of Disneyland. The Jolly Holiday Bakery Café has a huge menu of coffees, pastries, and even a few soup and sandwich combos. If you’re in the mood for something sweet, you’ll definitely find something that hits the spot at the Jolly Holiday Bakery Café.


Service Type – quick service

Seating – outdoor, two-level semi-enclosed patio

Reservations – no

Entertainment – none


MY RATING – ★★★★☆

The Jolly Holiday Bakery Café is one of the best places to stop for a bite to eat on Main Street USA. They have a very limited meal menu, so unless you’re in the mood for a salad, sandwich, or grilled cheese & tomato soup (my absolute favorite!), this is more of a coffee & dessert stop than a place for a full lunch or dinner. That being said, the desserts are as decadent as they are delicious, and the Bakery Café always has special seasonal desserts available, in addition to the standard menu. Its corner location also makes the Bakery Café an awesome spot to check out the castle, the Astro Orbitor, and the Matterhorn. If you want a great place to eat and enjoy the sights of Main Street USA, the Jolly Holiday Bakery Café is the place to go.


  • Jolly Holiday Combo
  • Mickey Cookie
  • Chocolate Mousse Brownie
  • Flourless Chocolate Cake


The spot where the Bakery Café sits used to house the Plaza Pavillion, a Disneyland pass information and purchasing center with a Disney Vacation Club sales booth.

This is the only restaurant in the park I know of where a grilled cheese is on the adult menu!

Pay attention to the décor, and you’ll find several Mary Poppins references, including character silhouettes, stained glass penguin waiters, Bert’s chalk drawings, and a Mary Poppins weather vane.

Opening Day Experience

Have you ever wondered what it was like to visit Disneyland on Opening Day in 1955? Even though the park has dramatically changed, expanded, and updated since its debut, you’d be surprised at how many of the Opening Day rides and attractions are still fan favorites today. This touring plan is designed to mimic the Opening Day experience as closely as possible, so enjoy your peek into the past!


When you first walk through the gates, stop and take a photo of the giant Mickey hedge. On Opening Day, all of the costumed characters in the park posed here for photos and to kick off the televised opening ceremonies.

Once you pass under the train tracks to Disneyland, visit City Hall if you have any questions or want a button to mark a special occasion. When you’re ready to officially begin your day, walk through Main Street USA to get to Fantasyland (you’ll come back to check out the cool shops later!)


  1. King Arthur Carrousel
  2. Peter Pan’s Flight
  3. Mr. Toad’s Wild Ride
  4. Mad Tea Party
  5. Storybook Land Canal Boats
  6. Dumbo The Flying Elephant
  7. Casey Jr. Circus Train
  8. Snow White’s Scary Adventures
  9. Snow White’s Grotto

When you’re ready to eat lunch, make your way over to Frontierland. Stop in the shops and take some photos of the Rivers of America, and then head into the Golden Horseshoe. If you want to see a show that won’t start for a while, walk along the path toward Big Thunder Ranch. Although the ranch wasn’t there on Opening Day, this quiet and laid-back spot most closely resembles the original vibe of Frontierland, before Big Thunder Mountain and the Shootin’ Explosion brought major thrills and wild adventures to the area.


  1. Mark Twain Riverboat


  1. Jungle Cruise

Now take some time to wander the shops of Main Street USA. While most of the shops are not the same as those on Opening Day, the shops on Main Street were some of the most popular places in the park, so spending some time here is truly a part of the Opening Day experience.

Start on the right hand side, and be sure to grab an ice cream at the Gibson Girl Ice Cream Parlor! When you reach the end of the street, stop by the fire station and then head over to the Disneyland Railroad. Complete the circuit around the park, and then make your way back up the other side of the street. Don’t forget to visit the Main Street Cinema and take a ride on one of the Main Street Vehicles!


  1. Autopia

Though your day will likely not be close to its end, the touring plan stops here. Disneyland was much smaller in 1955, and Opening Day only featured 18 rides and attractions, many of which have survived the test of time. If you want to keep going with your old-fashioned Disneyland experience, you can revisit the rides on this list, continue exploring shops in one of the original lands, or find a seat on one of the Main Street restaurant patios and people-watch.

Otherwise, you can use the rest of your day to appreciate how far Disneyland has come since 1955. The park is always evolving, and there’s always something new to experience, even for frequent park visitors.

Star Tours – The Adventures Continue



Tomorrowland – If you walk through the Main Street USA entrance, Stars Tours is the first ride on you right.


After Adventure Thru Inner Space became outdated and was preparing to close, Imagineers envisioned a simulated outer space adventure based on the 1979 film “The Black Hole”. But the enormous cost of the project forced Imagineers to scrap their planning. In 1986, Disney began a partnership with Lucas Arts with the opening of Captain EO, and Imagineers had a new source of inspiration for their ride: Star Wars.

Disney Imagineers worked alongside Lucas’ team to design a simulated flight through the galaxy, built with four military-grade flight simulators. When completed, the original Star Tours ride cost almost twice the construction cost of the original park (roughly $32 million), and the ride became an instant hit.

By the mid 2000’s, the technology used in Star Tours had once again become outdated, and Disney and the Lucas Arts team began planning an updated sequel to the ride. The new ride had the same premise, but included a larger cast of characters and more intergalactic worlds to explore. And after a one-year refurbishment, Star Wars – The Adventures Continue opened to an enthusiastic new generation of Star Wars fans.



Guests begin their Star Tours journey by arriving in the Star Tours flight terminal. A massive board shows scheduled flight times, and the line leads visitors by the retired Starspeeder 1000. Next, guests head through the baggage claim area, and walk through a safety screening infrared camera before finally arriving in the Star Tours lobby. Flight attendants hand guests 3D glasses, and after brief safety instructions, guests board their flight.

C-3PO welcomes his new friends onto their Star Tours flight, and says he is waiting for the pilot so they can begin their trip. But R2-D2 misunderstands C-3PO, and begins the flight sequence. Now C-3PO has no choice but to try and fly the ship himself! To make matters worse, the Empire believes there is a Rebel Spy on board, and the speeder shows a photo of the spy on the monitor (the photo is of a random guest on the speeder, taken by an unseen cast member).

As C-3PO and his passengers race from planet to planet, they encounter numerous Star Wars characters and visit several different planets. There are more than 50 possible combinations of flight paths, ensuring guests have a different experience every time they fly. Once C-3PO escapes the Empire and gains control of the aircraft, the Starspeeder crash lands back at the loading bay.

MY RATING – ★★★★★

Star Tours is so much fun, especially when you are chosen as the rebel spy! Because there are so many combinations of flight paths, you will see both familiar scenes and new scenes almost every time you fly. The aircraft feels remarkably real, and the 3D glasses really make the scenes look larger than life. If you’re a fan of Star Wars or want a high-flying adventure, definitely stop by Star Tours during your trip through Tomorrowland.

Note: I rarely get motion sick, but Star Tours does occasionally make me queasy if I went through one of the bumpier flight paths. If get motion sick easily, consider skipping this ride.



Because Star Tours is so popular, you’ll generally want to obtain a fast pass. Unless you head to Star Tours first thing in the morning or last thing at night (or if you’re visiting on a day when the park isn’t very crowded), definitely go for a fast pass. There is no single rider line for Star Tours, and the waits can get very long when the park is busy.


To celebrate the opening of the original Star Tours ride, guests visited the park in Star Wars costumes, and the park remained open for a 60-hour marathon.

Recognize the voice of the safety spokesdroid? It’s Allison Janney!

Pay close attention to the window in the baggage claim room; very observant visitors will notice a familiar mouse wandering the airport. (Note: this is a rare occurrence, so don’t be surprised if you don’t see him).

The music in the ride is the original score from the movies, composed by John Williams.

If your Starspeeder visits Coruscant, pay close attention; you might notice a billboard with an advertisement for Tomorrowland.


Flik’s Flyers



A Bug’s Land – There are three different ways to get to the Flyers: from Pacific Wharf, from Hollywood Land, or from Cars Land. If you are coming from Pacific Wharf, follow the main path and keep left at the fork, and you’ll see the Flyers straight ahead. Those coming from Hollywood Land will see the Flyers on their immediate right. And from Cars Land, keep to the right and you’ll see the Flyers straight ahead, across from the Princess Dot Puddle Park.


Flik’s Flyers are the centerpiece of the area known as “Flik’s Fun Fair”, or the back end of A Bug’s Land that houses most of the rides. The Flyers operate like Dumbo the Flying Elephant and the Astro Orbitor, circling around a central tower and providing guests with panoramic views of the land. Since 2002, the Flik’s Flyers has been one of the most popular rides in A Bug’s Land, and its central location makes it easily accessible from Hollywood Land, Cars Land, Pacific Wharf, or Buena Vista Street.



Riders load into Flik’s homemade flyers for an adventure above A Bug’s Land. The vehicles circle around the pie plate in the center, offering views of the Tower of Terror, Heimlich’s Chew Chew Train, and the rear of A Bug’s Land. For two minutes, riders float in the balloon cars, built by Flik himself, before landing safely back on the ground.

MY RATING: ★★★★☆

Flik’s Flyers is my favorite ride in A Bug’s Land. Although the views are somewhat limited, due to a Bug’s Land’s high brush, you can see the Tower of Terror and a lot of the detail within A Bug’s Land itself during your ride. The cars themselves are also really cool; the “balloons” that pull you up into the sky are leaves tied together with twigs. Whether you’re just passing through A Bug’s Land or exploring all it has to offer, I’d definitely stop to check out the Flyers if you can.



Because they are very popular, the Flyers generally have a longer line in comparison to other A Bug’s Land rides. If the line doesn’t look too long, go for it, otherwise come back at night when A Bug’s Land is generally less crowded.


Every piece of the Flyers can be found somewhere in A Bug’s Life, from the leaf balloons to the paper airplane sign.

The Flyers are the largest separate ride vehicles in A Bug’s Land, with each box holding up to 4 people.

One of the cars is made from a “Casey Jr. Cookies” box, which is a reference to Casey Jr. from Dumbo.


Heimlich’s Chew Chew Train



A Bug’s Land – When you walk through the main entrance of A Bug’s Land, off of Pacific Wharf, follow the main path and keep to the right at the fork. You’ll see the entrance to the Chew Chew Train on your right, tucked across from the Drive ‘Em Buggies. If you enter A Bug’s Land from Hollywood Land, keep to your left; you’ll see the Chew Chew Train right before Route 66, which leads to Cars Land. And if you take Route 66 from Cars Land to A Bug’s Land, you’ll find the Chew Chew Train first thing on your left.


Heimlich’s Chew Chew Train made its debut along with the rest of A Bug’s Land in 2002. The ride, along with most of A Bug’s Land, sits on the site of the former Bountiful Valley Farm attraction, which shrunk to accommodate the new land before closing permanently in 2010. Since 2002, the Chew Chew Train has offered guests a shady tour into the grasslands of the A Bug’s Life world, with the added experience of live narration from Heimlich himself.



Guests begin by hopping onto Heimlich’s back for a trip through the dense brush of A Bug’s Land. Heimlich welcomes guests joining him on his journey, and he enthusiastically points out all of his favorite foods he passes along the way: an apple, a watermelon, sprouts, animal crackers, a cupcake, hard candies, and candy corn. After completing the circuit and taking in the sights and smells of Heimlich’s favorite foods, guests bid their tour guide goodbye and continue on their adventures in A Bug’s Land.

MY RATING: ★★☆☆☆

Heimlich’s Chew Chew Train is one of the most bizarre rides in either park. I assumed it would be an A Bug’s Life themed equivalent to the Casey Jr. Circus Train in Disneyland…but it definitely isn’t. The train moves very slowly, and the only sights to see on the 90-second tour are massive foods that Heimlich, your tour guide, wants to stop to eat. In fact, Heimlich screams about every food he sees, which is an experience that is bewildering to the point that it’s almost comical. There are no characters to see, and the train completes a flat circuit with few turns, so you won’t find many thrills or exciting views on this ride. For little kids, this is a very tame ride that they will likely enjoy, but it’s not a ride meant to entertain adults too. Unless you have very small children in your party, or you want a genuinely weird park experience, steer clear of Heimlich’s Chew Chew Train.

That being said, there is one feature to this ride that guests of all ages can appreciate: the use of Smellitizers (more detailed post coming soon). Each time you pass by food on the tour, you can smell it, and the scents are amazingly realistic.



Because its entrance is somewhat hidden from the main pathway, the line for the Chew Chew Train is generally fairly short. However, on really hot summer days, a lot of guests take advantage of its shady line and tour, so you may see longer lines during peak season. Visit Heimlich’s Chew Chew Train whenever you visit A Bug’s Land, and you shouldn’t have much of a problem riding quickly.


The Chew Chew Train is the only ride in A Bug’s Land that holds more than two guests per vehicle.

The watermelon tunnel generally sprays a bit of mist as you pass through, so you might feel a little water on your head.

Pixar Animator Joe Ranft, who provided the voice for Heimlich in A Bug’s Life, also provides the narration for the Chew Chew Train.


Tuck And Roll’s Drive ‘Em Buggies



A Bug’s Land – If you enter through the main entrance of the land, keep right at the fork and you’ll see the Buggies straight ahead. Guests arriving from Hollywood Land should turn left when they arrive in A Bug’s Land, and you’ll find the Buggies just beyond Francis’ Ladybug Boogie. And finally, if you take Route 66 from Cars Land into A Bug’s Land, you’ll find the Buggies on your right, across from the entrance to Heimlich’s Chew Chew Train.


Tuck And Roll’s Drive ‘Em Buggies opened as part of Flik’s Fun Fair (the rear of A Bug’s Land) in 2002. Like the rest of A Bug’s Land, the Buggies are designed specifically for younger children, providing a small-scale and tamer traditional bumper car experience. When the ride first opened, the cars moved at an incredibly slow pace, but the ride underwent a mini refurbishment shortly after its debut to speed up the cars and enhance the ride experience. Since 2002, the Buggies have been a favorite among younger California Adventure guests, and the ride remains one of the most popular spots in A Bug’s Land.



Riders (up to 2 per vehicle) load into pill bug cars and race around Tuck and Roll’s tent. Guests can steer, accelerate, and crash into other cars while the vehicles are in motion, and guests can hear chatter from Tuck and Roll themselves during the ride. For 90 seconds, drivers steer the bumper cars all over the track, until PT Flea finally brings the chaos to a close.

MY RATING: ★★★☆☆

Tuck And Roll’s Drive ‘Em Buggies is a fun version of classic bumper cars. This ride is also the most entertaining for older guests, although it’s not as aggressive or fast-paced as standard bumper cars. The tent track has lots of little details, like lightning bugs providing the lights for riders, and you can see most of the rear of A Bug’s Land from your car. If you have little ones in your group, or want to try one of the rides in A Bug’s Land, definitely stop by the Drive ‘Em Buggies.



Like most of A Bug’s Land, the Buggies depend on park crowds. On quieter days, you’ll have no problem getting on, but busier days can generate substantial lines. If the Buggies are a must on your list, they are worth the wait, but if you’re on the fence, I’d skip the long line and check back later. Generally speaking, A Bug’s Land crowds start to shrink around dinnertime and through the rest of the night.


The tent housing the Buggies can be seen in A Bug’s Life; it’s PT Flea’s circus tent!

This is the only A Bug’s Land ride in which the title character does not provide the greeting and safety tips for visitors. It’s a good thing PT Flea helps them out, because Tuck and Roll don’t speak English.


Mickey’s Halloween Party


Every fall, after the gates to the park close and night falls over Disneyland, the park transforms into a Halloween wonderland. Fog pours into the park, spider webs appear across the castle, and the villains from classic Disney films prowl Main Street. From late September through October, guests can witness these sights and more by attending the exclusive Mickey’s Halloween Party.

Mickey’s Halloween Party is an after-hours event for guests of all ages, thanks to its “Not So Scary” promise of Halloween fun. Everyone is encouraged to come in costume (yes, even adults!), and can visit their favorite rides in between the special Halloween festivities. Guests attending Mickey’s party will experience the sights and sounds of Halloween, with an added dose of Disney magic.


Guests attending Mickey’s Halloween Party must purchase an event ticket (including annual pass holders). These tickets range from $60-$70, depending on the night selected or pass holder discounts available. The Halloween Party begins at 6 or 7 pm, depending on the night, but guests with Halloween Party tickets can enter the park up to three hours before the event officially begins.

All guests are permitted to wear costumes, but those in Disney costumes are not allowed to pose for photos or sign autographs for children. There are also some rules for the costumes, which include:

  • All costumes must be child-friendly (no obscenity, violence, or offensive clothing)
  • Garments cannot drag on the ground, including capes
  • Guests cannot carry weapons that could be mistaken as real weapons, or carry any sharp objects
  • Masks must not conceal eyes or obstruct the vision of the wearer

Guests who do not follow the costume guidelines can be asked to modify their costumes or denied entry, so if you plan on wearing a costume, make sure it’s appropriate!

You can find more information regarding Mickey’s Halloween Party policies and guidelines here.



In addition to visiting Disneyland’s rides and attractions, guests can trick-or-treat! There are stations located in each land, and cast members hand out free candy bags at the beginning of the Halloween party. Goodies at each station include chocolates, candies, and snacks, and guests are welcome to visit the stations over and over again throughout the night. Halloween Party guests also have access to special activities and Meet & Greet opportunities. These include:

  • The “Halloween Screams” fireworks spectacular, hosted by “Master of Scare-omonies” Jack Skellington: This spooky fireworks show celebrates the spirit of Halloween, and is shown privately to Mickey’s Halloween Party guests.
  • Monsters U Dance Party at Tomorrowland Terrace: Fans of Monsters, Inc. and Monsters University will love this family-friendly dance party, hosted by none other than Mike & Sully.
  • “Mickey’s Costume Party” Calvacade: Performed twice nightly, this show features some of Disney’s most beloved characters in their Halloween best!
  • Cadaver Dans ghoul quartet, performing on the Rivers of America: Swing by New Orleans Square or Frontierland and watch the Cadaver Dans perform haunting Halloween characters as they raft on the spooky waterfront.
  • Dia De Los Muertos – Frontierland’s Big Thunder Ranch is hosting a “Day of the Dead” celebration. Visit the ranch to see a skeleton display in celebration of this Latin American tradition.
  • Meet and Greets with Disney Villains: Mickey’s Halloween Party guests have unique access to Disney’s classic villains. Scattered throughout the park, the Disney villains are lurking, waiting to meet guests who dare approach them!

MickeysHalloweenParty3MY RATING – ★★★★★

Mickey’s Halloween Party is an absolutely amazing experience for any Disneyland fanatic. Having the opportunity to visit the park in costume was reason enough for me to sign up, but the extra festivities are tons of fun. Every land is foggy and tinted in dark, ominous colors, and the music playing on Main Street USA is equal parts spirited and spooky.

But the best part of Mickey’s Halloween Party is checking out the amazing variety of costumes you’ll see in the park. My friends and I went as Elsa, Anna, and Oaken from Frozen, fully expecting there to be dozens of others, but we were amazed at how many unique and clever costumes we saw in the park. We ate dinner on Main Street USA and people-watched, and seeing all the different characters wander around the park was just as fun as the Halloween activities themselves.


Since this is an exclusive event that does sell out, you will not have a better time on one day versus another. I was concerned that it would be a zoo, considering it was sold out the night I went, but the park is totally manageable during this event. Since so many guests are enjoying the Halloween entertainment, you’ll have incredibly short waits for the biggest rides (I walked onto Space Mountain, Indiana Jones, and Big Thunder Mountain Railroad).

Note: Buy your tickets as soon as you settle on a date. Every night of the Halloween party will completely sell out.


Every restaurant open during the Halloween Party has a few specialty desserts available, but no restaurant offers the same ones. Try a few throughout the Halloween party!


Princess Anna (my friend Shandie) and Queen Elsa (me) of Arendelle enjoying the fireworks at the Happiest Place on Earth.